Google Apps Support
SheepDog has a highly skilled team of support specialists working around the clock to support our Google AppsTM customers. Our knowledgeable technicians support both the functionality of the Google Apps enterprise suite, as well as the infrastructure it runs on, from the iPhone or Blackberry all the way back to the keyboard on the desk.
When making the decision to migrate away from typical premises-based email and office application solutions, consider migrating the support of your new platform to SheepDog. Harness the power of our world class expertice and support systems at a price lower than you can develop, maintain and deliver the service yourself using your own in-house resources.
Pricing
| Services | Standard1 | Premium1 | Premium 24/71 |
|---|---|---|---|
|
Case Limit |
5 per user per year |
Unlimited |
Unlimited |
|
Response Time |
8 business hours |
2 business hours |
2 business hours |
|
On-Line Support Portal |
Included |
Included |
Included |
|
Live Phone Support |
8am-4pm EST2 |
8am-8pm EST2 |
24/72 |
|
Toll-Free Access3 |
|
Included |
Included |
|
Assigned SheepDog Representative |
Yes (50+ users) |
Yes (50+ users) |
|
|
On-Line Training Portal |
Included |
Included |
|
|
Price per user per year (USD) |
$19.95 |
$29.95 |
$59.95 |
1 Must take support for all Google Apps users on their domain(s)
2 Excluding Holidays
3 USA & Canada
We value our clients, and stake our reputation on our support services. Trust the SheepDog to provide your end users with the support they need to use Google Apps effectively.
Note: The following conditions apply:
- The customer has setup either Google Apps Premier Edition or Google Apps Education Edition (Sheepdog will verify the domain setup with Google).
- The customer agrees to give Sheepdog access to their Google Apps Control Panel.
- User setup & account configuration issues are considered Level-2 support and will be billed at our hourly consulting rate. Contact us for details.
Visit our profile on the Google Solutions Marketplace...
